- November 28, 2024
- Catagory Data Protection
How AI Can Make Your Data Backups Smarter
Long gone are the days where you back up all your data all time, and now your data backups can be even smarter with the help of artificial intelligence (AI).
AI and machine learning technologies are enabling data storage and protection systems to predict what might go wrong, ensure that mission critical applications and data are backed up, and speed up the data recovery process in the event of a disruption or data breach.
Predicting Worst Scenarios
Predictive AI can envision what could go wrong and what events might lead to data loss, including hardware failures and attacks by actors, including the likelihood of malware or ransomware.
By employing machine learning to look at historical data, modern data backup tools can analyze trends and spot unusual activity that influence your data backup plans and confirm your data protection processes and tools are working correctly and meeting compliance requirements.
AI can even help you run simulations of likely scenarios so that you test the effectiveness of your data backup strategy, giving you have peace of mind everything will work as needed in case of a data breach or disaster.
Optimizing Data Backups
In addition to making sure your data backup systems are working properly, it can help to automate tasks to reduce pressure on your IT teams, as well as identify data that should be automatically backed up frequently based on your point objectives (RPO).
AI also enables your data backup systems to learn based on the data they process, and even make changes without human intervention because they can predict which data and applications must be replicated frequently in the case of a disruption. It can also identify redundant data that no longer needs to take up space on primary or secondary storage, as well as data that might have been corrupted.
Accelerating Recovery
When a data loss occurs â not if â AI can help speed up incident response times and recovery of data and systems.
Just as it can help identify what data must prioritized for backup, AI can help prioritize what must be recovered first to restore mission critical operations as to minimize disruption to customers and employee productivity. It can also validate that all data was successfully recovered.
AI can also you learn from your recovery to improve your process plans â machine learning creates a feedback loop that can iteratively refine your data protection strategy from end-to-end, thereby reducing the likelihood of a data breach or disruption, and greatly improving the effectiveness of your incident response in the event of a disaster.
Data backup tools that leverage AI should be considered table stakes, and a managed services provider with a focus on security can help take advantage of it to make your backups smarter and reduce your risk of business disruptions.
- July 25, 2024
- Catagory Risk Management
Robust Cybersecurity Needs More Than Tools and Technology
If money is no object, you can implement as many cybersecurity tools as there are available to secure your organization. But having the latest and greatest security technology doesnât guarantee your data and applications are safe â you need to manage risk, not rely on cybersecurity tools alone.
More tools bring more complexity, which can be challenging to manage. Youâll have the illusion of being secure, but if you canât make the most of your cybersecurity tools, you can still fall prey to the latest and greatest vulnerabilities and threats, which are constantly evolving. The best cybersecurity tools can still be misconfigured, underused or not even switched on.
Human error and inside threats can thwart even the best security technology, and the complexity that comes with excessive cybersecurity tool deployment can make for a bad user experience that hinders employee productivity or even spurs them to find workarounds that can put your organization at risk.
Overcompensating by spending a lot on cybersecurity tools that arenât properly configured or fully used are especially risky for small- and medium-sized businesses (SMBs) because it creates the illusion of robust security â if they arenât fully optimized, applications and data arenât protected.
Your risk management strategy should inform you cybersecurity tool investments.
Assess Your Risks First
Itâs not a matter of if your organization will fall prey to a cybersecurity threat or data breach, itâs a matter of when. By understanding your risk factors, you can select the right tools and deploy them more effectivity without bogging down the organization with unnecessary complexity that does more harm than good.
The key to establishing and maintaining robust security is to adopt an âassess, protect and respondâ mindset. Your cybersecurity tools should be chosen based on an assessment of your organizationâs risk, understanding what your critical assets are, and identifying vulnerabilities.
Rather than trying to protect everything, you should do a thorough assessment of your critical assets â mission critical applications, sensitive information and intellectual property, and essential data.
Buying an elaborate cybersecurity platform and telling it to protect everything doesnât guarantee it will protect your most critical assets. Once you identify them, you can assess how they might be threatened, how you can best protect them, and how you can mitigate any cybersecurity incident through a well-thought out response plan.
The reality is most SMBs canât afford to deploy elaborate cybersecurity solutions, which means they must prioritize protecting their most critical assets from threats and vulnerabilities.
Risk-Based Cybersecurity Is A Continuum
No matter what cybersecurity tools you opt to deploy, managing security risk an ongoing affair â you canât set and forget your security platform. Protecting your organization must also include ongoing security training for employees, keeping all applications and systems updated and patched, and continuous assessment and monitoring.
Taking a balanced approach also includes planning for the worst â you must have a response plan in place when a disruption occurs. Having great cybersecurity tools can help bolster your security posture, but they wonât safeguard your organization on their own.
By evaluating and managing risk first, you can deploy the right cybersecurity tools that can help you to assess, protect and respond to any threats.
- May 30, 2024
- Catagory cybersecurity
Cybersecurity is an Executive Management Concern
Cybersecurity hasnât been just an IT management issue for a long time, but executive management canât afford to sit on the sidelines when data breaches continue to threaten the reputation and financial stability of the organization.
The executive management of many small and medium-sized businesses (SMBs) often make the mistake of thinking the organization isnât of interest to threat actors, when in fact their cybersecurity risk is just as significant as large enterprises. They assume their IT teams have put in place the necessary technology and resources to protect the organization, and that the cloud-based applications they run are completely secured by the vendors and service providers.
Cybersecurity is also a line item in a budget, and executive management may feel as though they cannot justify the necessary spending given the pressure to manage wages, shareholder expectations and other costs while keeping the prices of their own products and services competitive.
It can also be difficult for executive management to understand the return-on-investment (ROI) of strategic cybersecurity spending, but the upfront and ongoing costs of robust security are cheaper than the financial consequences of a data breach.
The disruption caused by a cybersecurity incident will cost your business money because it invariably leads to the inability to operate at full capacity â your business can be completely unable to serve customers for not only hours, but days or longer.
This inability to serve customers not only leads to a loss of business and revenue due to the disruption itself, but also due to loss of reputation, which is damaged in the eyes of customer and suppliers. Depending on your regulatory obligations and your industry, you may face audits, investigations and even fines, which are far more expensive than investing in strong cybersecurity.
Executive management must stay in the loop and understand where the organization stands when it comes to its security posture. They must demand regular assessments, so they have confidence in what cybersecurity defences are working well, which ones need improvement, and which ones are non-existent.
By having clear visibility into the cybersecurity strategy of the organization, executive management can understand how investments can be made to improve security and how they align with business uptime objectives and regulatory compliance obligations.
Developing your own internal cybersecurity risk assessment will allow you to tailor it to the realities of your business, but you should consider aligning with well-established cybersecurity frameworks and the seek the input of outside experts. A managed security services provider can help assess your current state of security and help you implement protection and response strategies will give everyone peace of mind, including executive management.
- October 3, 2019
- Catagory Business Process Services
Choosing a Business Process Services Provider Demands Forward-Thinking Risk Management
Choosing a business process services provider is like any vendor selection scenarioâthereâs an element of risk management.
If youâre to get the benefits of handing over tasks to a third party, then you must put careful thought into what you need from a partner. By infusing your criteria into a detailed selection process, you can reap the rewards of handing over repetitive tasks while reducing the risk.
Having a stringent selection process in place will lead you to an experienced business processes services provider with a track record of anticipating any potential pitfalls who sees your success as their success.
What to consider when choosing a business process services provider
Even If youâre only looking to hand over a single, simple process, choosing a business process services provider requires a lot of forward thinking.
You should start by being certain that it makes sense to offload these processesâthere should be a solid business case for doing so that defines the scope of the arrangement, which is essential for risk management. Choosing a business process services provider means not only considering your immediate needs but having an operating model that can scale up and down with the ebb and flow of your business.
Be prepared to do a lot of work upfront to define the business relationship and evaluate potential candidates. Choosing a business process services provider should be a comprehensive and formal exercise. Consulting all stakeholders touched by the processes you want to hand off should be part of your risk management process, as their understanding will paint a clear picture as to how these processes are threaded through your organization.
Your approach to choosing a business process services provider should lay out your key objectives, anticipate any risks, and outline exactly what you wish to hand over to a business process services provider, all of which needs to be articulated in a request for proposal (RFP) thatâs shared with a short list of qualified vendors.
Risk management reduces bumps
You canât avoid risk when partnering with another business. Engaging in a well-thought out risk management exercise when choosing a business process services provider will minimize headaches down the road.
The risks involved when outsourcing processes and workflows vary depending your industry and how your organization is structured. For bigger companies with multiple business units, handing over a single process such as data entry to a third party wonât likely expose it to a great deal of risk. For smaller organizations, however, the process under consideration may be more integral to overall operations and product and service delivery.
No matter what, the most common risks are data breaches, either through employee error or hacking, non-local employees, quality control, maintaining strategic alignment, political instability when processes are moved offshore, and changes in technology.
Because many business process services providers have operations offshore, many risks will also involve geography, political climate, and cultural climate. Your risk management strategy should focus on four key areas:
- Security: Choosing a business process service provider also means new connections between your information systems and theirs via Internet communications. This introduces security and privacy risks.
- Communication: You will get the most value cost-wise when you work with a provider with offshore operations, so be prepared for language barriers that might affect your transition of processes, feedback and customer service.
- Underestimating costs: Remember there are other costs involved beyond those related to the workflows youâre handing. Be ready to pay for upgrades costs, renegotiated contracts, as well as the time and money you need to select a provider. Layoffs, internal changes with your organization, and upgrades to software and hardware that support the processes on your side are all things that can affect the overall cost, among others.
- Becoming too dependent: Your business process services provider can quickly become integral to your workflows, which means your delivery of products and services can be affected by their internal challenges, such as staff shortages.
Just because youâre handing over business processes to a partner doesnât mean thereâs no work for you to do related to these operations. You must commit time and resources to manage the relationship.
As a managed IT services provider, proactive risk management is table stakes for Supra ITS, and we bring the same rigorous approach to our business process services practice. As a vendor of record with the Government of Ontario and thoroughly vetted for the governmentâs security requirements, Supra ITS has developed a comprehensive set of information security policies and procedures which meet or exceed the governmentâs IT standards. These standards have been audited to comply with ISO: 27001 standards.
Our business process services practice comprises a North American team with deep business knowledge, analysts, supervisors, data entry operators, managers and IT support teams, all of whom are Supra ITS employees. By have a single point of contact to steer governance, weâre able to keep lines of communication clear avoid any surprises such as unexpected costs or sudden staff shortages.
Pick a provider who can grow with you
A good business process services provider will stay away from your core business processes and help you decide which workflows make the most sense to for them to take on in alignment with your business cases. They will see you as a partner, not just a customer.
Supra ITS has expanded its business process services offerings through its FleetGain brand because we saw a desire from existing customers to offload back office processes to a partner with a team that understands its role in improving productivity and the bottom line. We see business process services as just the beginning of broader, long-term relationship with organizations looking to improve their agility as part of their digital transformation.
Terry Holland is Director, Logistics and Supply Chain Services for Supra ITS.
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