The C-Suite Conundrum: Compliance as Competitive Advantage

Effective regulatory compliance and protection of mission-critical business data demand defined, repeatable and optimized processes, especially if you’re looking to leverage emerging and enterprise-class technologies. These processes are not easily cultivated by a small or medium-sized business, but they face the same threats and onerous governance requirements of their larger counterparts. The right technology partner that’s already following industry best practices backed by validated rigorous certifications can help you thread these processes throughout your business and distinguish yourself to your customers.

Driven by Standards, Perfected by Accreditation

Supra ITS enables you to take advantage of our mature, established processes for managed IT service and project delivery, as well as meeting compliance and regulatory obligations. Our processes are engrained in how we do business every day and enable you to nimbly provide exceptional customer service without compromising on security or industry best practices.

Processes take time to set up, but once in place they become second nature and enable an organization to be nimble yet still compliant. Protection of data and compliance with privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and the General Data Protection Regulation (GDPR) becomes automatic with defined and optimized processes. Supra ITS has invested time in money for more than two decades to develop repeatable processes and methodologies to deploy and manage IT services and applications.

Our breadth and depth of business experience and technology know-how extends to information security and regulatory compliance to help small and medium-sized organizations adapt their business practices. Our commitment to certified security standards and compliance with regulatory frameworks qualifies us to be a Vendor of Record with the Government of Ontario. We’ve set up our processes fully aware that our business could be subject to an audit at any time.

Supra ITS can bolster your quality control, security and compliance, both through assessments and through our own commitment to several key certifications and staff education that guide our mature business processes:

ITIL: Supra ITS follows this set of detailed practices for IT service management (ITSM) so we can effectively align our managed IT services with the needs of your business. Our ITIL-trained staff apply the processes, procedures, tasks, and checklists necessary for effectively planning, implementing, and measuring the impact of IT to ensure it contributes to your overall strategy and delivers business value.
ISO: We adhere to three International Organization for Standardization (ISO) specifications. The ISO/IEC 20000-1:2011 Service Management for Information Technology Service Management (ITSM) not only impacts the level of service our customers receive, but also guides our approach to security and data protection. Supra ITS also complies with the ISO/IEC 27001:2013 standard across all its world class Tier 3 data centres in Canada that support its secure managed IT services. Finally, we have applied the ISO 9001:2008 standard to our backup and data recovery offerings to address many important aspects of quality management and provides guidance and tools that help us operate at the highest levels of effectiveness.
Capability Maturity Model Integration (CMMI): This process model guides how Supra ITS promotes behaviors that lead to improved performance. CMMI outlines the most important elements needed to build great products and services in a single, a comprehensive model and enables us to understand what we excel at, if we are improving, which processes are working well, and helps us identify and achieve measurable business goals. Most of all, it helps us make sure we are working as efficiently as possible and keeping customers happier.
SSAE: The Statement on Standards for Attestation Engagements (SSAE) No. 16, Reporting on Controls at a Service Organization, enables Supra ITS to have its control policies and procedures evaluated and tested by an independent party, and to identify opportunities for improvements in many operational areas as part of our deliver of our managed IT services.